Portfolio

Case Studies

Each project walks through the problem, the process, and what changed because of it.

Instructional Design Document · Global Discover
EMEA Supply Order Curriculum
An 18-month curriculum initiative to build supply order training across three European contact center regions, covering 85+ learners across the UK, France, and Switzerland.
→
Curriculum Design · Onboarding Design
Customer Relations Onboarding Program
A four-week new hire curriculum that was built, then evolved twice as the business grew, with real survey data and a leadership story behind every decision.
→
People Development · eLearning Prototype Build
The Development Workshop Series
A quarterly blended learning program for managers and training support staff, built and run internally. 55+ people developed across four-plus quarters. Featured artifact: the eLearning prototype that secured VP approval before the program launched.
→
Project Management · Workfront Measure
Product Launch Readiness
End-to-end eLearning project management for a medical device product launch. Four phases, 39 tasks, 100+ learners trained, delivered on time using Adobe Workfront.
→
Performance Strategy · AI Diagnostic Discover
Training Needs Analysis AI
A diagnostic tool designed to determine whether training is the right solution, identify root causes, and model business impact before development begins.
→
Training Materials · VILT Design
Billing Systems Training Suite
A two-part VILT package designed against a hard ERP go-live deadline, closing a years-long billing knowledge gap across a 15-person support team.
→
Knowledge Management · SharePoint Build
Lockers Training Hub
A centralized SharePoint hub that gave three teams one reliable place for every resource, reference, and training material they needed.

This project contains confidential content. Enter your access code to view.

"

Curious how I think before I build? See my approach.

See My Approach →