About Emberleigh

Training was always the best part. So I made it the only part.

Over a decade in L&D. I started as a call center agent at a Fortune 500 company and ended up flying to The Philippines to train a whole site independently with a week's notice. That experience changed everything. Since then, I've built training programs, systems, and infrastructure for organizations that needed more than just a course.

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10+
Years in L&D
1,500+
Learners Trained
30%
Avg. Knowledge Gain
MBA
Human Resources Management
focus in Training & Development

My Story

I didn't plan on L&D.
It found me.

I started my career at UnitedHealth Group as a call center agent. A few months in, I stepped into an OJT coach role, supporting the corporate training team. Then, about a week before I was set to fly to The Philippines to help open a new call center, they realized they were short on trainers.

They asked if I could step in and train the whole site. I studied everything I could get my hands on, showed up, and delivered. When I came back to the States, I was promoted to corporate trainer.

That experience grounded me in something I've carried ever since: I know what it feels like to be in the learner's seat. I know what it's like to sit through something confusing, irrelevant, or rushed. That's why I don't build those things.

Over the years I noticed a pattern. Every job I held, the only part I loved was training. I dreaded leaving the training department to do "the real work." Eventually I realized training was the real work, for me.

Today I lead L&D across multiple product lines within a large enterprise. I set the curriculum standards, build the infrastructure, develop the training team, and stay close enough to the data to know what's working before anyone has to ask. I built it from the ground up and I'm still invested in making it better.

How I Work

Start with the problem

Many organizations treat L&D like the light company. They only call when the lights are off and they're panicking. I push to get in earlier. Every request starts with a training support form and a kickoff meeting. I review existing materials, look at performance data and KPIs, and determine whether training is the right solution. Sometimes it isn't. I'll tell you that too, and come back with a recommendation that solves the actual problem.

Build for the whole system

Every solution I design is complete from the start: learning objectives tied to performance outcomes, the right delivery method for the audience and context, and a support infrastructure that keeps working after launch. I set curriculum standards, build the architecture, and make sure every piece connects back to what the business needs. A single course with no surrounding infrastructure is not a training program.

Stay until the data confirms it

Training does not end at launch. I track how it lands in real work using QA trends, assessment scores, time-to-proficiency, and attrition data. If something is not sticking, I want to know before it becomes a problem. I use Power BI to make those results visible to leadership in a way they can actually use, and I treat every data point as a reason to keep improving the program.

Raise the people around me

I think about the people supporting the training as much as the people receiving it. That means quarterly development workshops, onboarding new IDs and trainers into established systems, and making sure everyone has what they need before they need it. That investment shows up in the quality of everything the team delivers.

Credentials

Education & Certifications

  • MBA, Human Resources Management — Texas Woman's University
  • BS, Business Management — Western Governors University
  • Associate Professional in Talent Development (APTD) — ATD Certification Institute
  • Certified Professional in Training & Performance — IDOL Academy
  • Project Management Professional (PMP) in progress

Tools & Technology

What I Build With

eLearning Development

Articulate Storyline Articulate Rise 360 Adobe Captivate iSpring Suite Max Lectora Genially

Video & Multimedia

Adobe Premiere Pro Camtasia Vyond Synthesia Canva

Performance & Project Management

Power BI Workday LMS Adobe Workfront Salesforce SharePoint

AI Tools

Articulate AI Midjourney Claude AI Microsoft Copilot
"

I've worked inside organizations with world-class training and ones where training was an afterthought.
That range taught me exactly what makes all the difference.

Outside of work, you'll find me chasing good food, traveling when I can, and watching horror movies I'll definitely regret at 2am.

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